Skip to main contentService rotas, quals and pay for hospitality
Fill shifts instantly, match staffing to demand and deliver great service every time. Built for pubs, restaurants and hotels.
Challenges facing hospitality
Service roles drive the guest experience. Coverage, qualifications and pay have to hold on the same journey.
Service roles sit at the centre of the operation
Barclays (2022) estimated 45% of the UK hospitality and tourism workforce sit in customer-experience roles. Coverage and qualifications have to hold when the book is full.
Split shifts, late closes and events
Rotas have to flex around covers, functions and late finishes without losing who is available and qualified.
Alcohol-service qualifications on file
Compliance Management can store service-of-alcohol qualifications and remind you before they expire. It does not independently verify them.
Casual pools that go quiet between shifts
Shift bidding lets people opt into available shifts. Hiring still needs to land in the same ATS that feeds HR and the rota.
Every challenge has a Humanforce solution
Service rotas, Talent, stored qualifications and Payroll via Brain for hospitality operators.
Built for service operations
Store alcohol-service qualifications with expiry reminders. Humanforce does not independently verify licences.
Alcohol-service qualifications
Store service-of-alcohol qualifications on the employee record and get reminders before they expire.
Rotas that respect expired credentials
Workforce Management can refuse to put someone on a rota when a stored qualification has expired.
Shift bidding for open shifts
People can opt into available shifts instead of waiting for a manager to call down a list.
Time records into Payroll via Brain
Attendance sits in the same journey as pay through the Brain payroll integration.
Trusted by leading providers
Works seamlessly with the Humanforce suite
Talent, HR, Learning, Workforce Management and Payroll via Brain stay on the same UK employee journey.
Frequently asked questions
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See how Humanforce can help your organisation unify Talent, HR, Learning, Workforce Management and Payroll via Brain.